Privacy Policy

Personal Information Protection Policy
I.T.S. Co., Ltd. (hereinafter referred to as “the Company”) recognizes that protecting personal information is a social responsibility and an indispensable requirement for gaining the trust of society and promoting corporate activities.
The Company pays full attention to the appropriate management and use of customers’ personal information and implements the following measures.

■ Management of Personal Information

The Company appoints a person responsible for managing customers’ personal information and manages it appropriately in accordance with the Company’s regulations on personal information protection.

■ Purpose of Use and Scope of Collection

When customers provide personal information such as name, address, phone number, and email address, the Company will notify you in advance of the purpose of use and inquiry contact, and collect your personal information within an appropriate scope.

■ Use of Personal Information

When collecting personal information from customers, the Company will clearly communicate the purpose and will use it for the following purposes.

• To respond to customer inquiries.
• To accept product orders and make related communications.
• To deliver products and make related communications.
• To provide maintenance services.
• To send direct mail or email about products and services.
• For statistical research for our group’s marketing, service improvement, and product development.
• To deliver notices of various campaigns to customers.

■ Prohibition of Provision and Disclosure to Third Parties

The Company will not provide or disclose customers’ personal information to third parties except where there are legitimate reasons such as obtaining customer consent or being legally required to disclose.

■ Supervision of Subcontractors

When the Company discloses customers’ personal information to subcontractors to achieve the purposes of use consented to by customers, the Company will exercise appropriate supervision, including contractually obligating them to strictly manage personal information to the same standard as the Company.

■ Ensuring and Improving Information Security

The Company will continuously strive to ensure and improve information security to prevent leakage, loss, and falsification of customers’ personal information.

■ Education and Awareness

The Company will educate and raise awareness among all officers and employees to understand the importance of personal information protection and handle customers’ personal information appropriately.

■ Responding to Disclosure and Correction of Personal Information

The Company will not provide or disclose personal information collected from customers to third parties except in the following cases.

• When disclosure is required by law or regulations.
• When the Company determines it is appropriate for its partner companies to respond directly to customer inquiries.
• When provided to or jointly used with our partner companies after taking appropriate protective measures.
• When prior consent has been obtained from the customer.
• When necessary to prevent serious harm to the life, health, or property of customers or the general public.
• When a disclosure request is received from a public authority based on legal authority.

When customers wish to request disclosure or correction of their personal information, the Company will verify the identity of the requesting customer and respond within a reasonable period and scope.

■ Continuous Review and Improvement

The Company will comply with laws and other norms related to personal information protection and continuously review and improve its personal information protection efforts in response to changes in the social environment.